Trelawney Fire & Security provides 24 hour monitoring for all types of alarm systems through a fully approved Alarm Receiving Centre (ARC).
We monitor systems including Intruder, Fire, CCTV, Panic, Freezer, Medical, Power Failure, Vaults, Opening and Closing Management, Flood Warning, Access Control, Ambient Temperature, Humidity Level, Machinery Monitoring and Controlled Environment Monitoring. You can choose your own level of response:
1) Fully Monitored System with Key Holder and 24 Hour Police Response
If your alarm system is activated and a confirmed signal is received by our ARC (subject to the system response level) the police will automatically be notified and they will respond. A confirmed signal means that the system must generate two independent alarm activations before the call can be passed on for a police response.
Our ARC controllers will contact the premises to verify the activation. If the private passcode for the premises cannot be confirmed within a set time, the police response will be allowed to continue. The ARC will also contact the key holders nominated by the client to advise them of an alarm activation of any kind.
2) Key Holder Response Only
For clients who do not require police response but who would like the added security of either themselves or their nominated key holders being contacted following alarm activation, they can have the system more or less designed to meet their own requirements, subject to insurer’s approval where necessary.
Temporary monitoring is also available - this option is only available through a digital communicator connection. If you are unable to provide private key holders, Trelawney can undertake this service with their recommended professional key holding company.
3) Key Holder Response with PAB to Police
For clients who do not want their system fully connected to the police but would like the extra peace of mind of being able to reach them in an absolute emergency, the Panic Button can be connected – through a approved signalling system.
24/7 Alarm Receiving Centre (ARC)
We believe that the most important part of a security installation is the response the system achieves upon activation. It's here that all efforts in design and application are channelled for the effective result of detection and capture.
We believe in making it easy and we recognise that time is a valuable asset. Our products and services are technologically designed to simplify complex processes. With approved ARC's that invest heavily in training their teams to understand the complexities of your business, this means more experienced operators to help you when you need it most.
Our processes are rigorously benchmarked and we regularly set the industry standard when it comes to Alarm Receiving Centre performance in the UK. The investment we make in technology gives us the edge, so you can rest assured… when it goes off, we are on it!
We invest heavily in training our teams to understand the complexities of your business. This means more experienced operators to help you when you need it most. We are proud that over 96% of all our calls are answered within 60 seconds and we are constantly striving to improve this further.